Terms Of Use

Last updated: 19.01.2025

These Terms and Conditions constitute a legally binding agreement between you and Ashoka Global FZCO, doing business as AGMetalX (“Company”, “we”, “us”, or “our”), a company duly registered and existing under the laws of the United Arab Emirates, with its registered address at 28 I, Gold Tower, Cluster I, Jumeirah Lake Towers, Dubai, P.O. Box 64661, United Arab Emirates.

We operate the website https://agmetalx.com/, the AGMetalX mobile application (the “App”), and any related products or services that expressly refer to or incorporate these Terms and Conditions (collectively, the “Services”).

You may contact us by telephone at +971-565374442 by email at support@agmetalx.com or by post at the address stated above.

By accessing, browsing, registering for, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must immediately discontinue access to and use of the Services.

These Terms and Conditions apply to all users of the Services, whether acting in a personal capacity or on behalf of an entity. Any updated or revised version of these Terms and Conditions will be indicated by a revised date at the top of this document, and continued use of the Services following such update shall constitute acceptance of the revised terms.

The Services are intended solely for individuals who are at least eighteen (18) years of age. Persons under the age of eighteen are not permitted to access or use the Services.

We recommend that you retain a copy of these Terms and Conditions for your records.

Table Of Contents

  1. Our Services
  2. Intellectual Property Rights
  3. User Representations
  4. User Registration
  5. Products
  6. Purchases And Payment
  7. Return/refunds Policy
  8. Software
  9. Prohibited Activities
  10. User Generated Contributions
  11. Mobile Application Licence
  12. Services Management
  13. Privacy Policy
  14. Term And Termination
  15. Modifications And Interruptions
  16. Governing Law
  17. Dispute Resolution
  18. Corrections
  19. Disclaimer
  20. Limitations Of Liability
  21. Indemnification
  22. User Data
  23. Electronic Communications, Transactions, And Signatures
  24. Sms Text Messaging
  25. Miscellaneous
  26. Indicative Pricing
  27. Order Submission And Acceptance
  28. Execution Timing And Market Hours
  29. Price Movement And Re-quotation
  30. No Guarantee Of Execution
  31. No Liability For Market Fluctuations
  32. Transparency And Customer Acknowledgement
  33. Contact Us

1. Our Services

AGMetalX operates a digital gold and silver trading platform that enables eligible users to purchase and sell gold and silver through the Company’s mobile application, in accordance with these Terms and Conditions and applicable laws and regulations of the United Arab Emirates.

Through the Services, users may place orders to buy or sell gold and silver at prices linked to prevailing market rates, subject to order acceptance, execution timing, pricing mechanisms, and settlement procedures as described in these Terms and Conditions.

The Company facilitates transactions relating to gold and silver and does not provide investment advice, portfolio management services, or financial advisory services. Any information made available through the Services is provided for general informational purposes only.

The Company may, from time to time and where permitted by law, introduce, modify, suspend, or discontinue any aspect of the Services, including supported transaction types, operational processes, or technical features.

All use of the Services is subject to applicable eligibility requirements, identity verification and compliance checks, transaction limits, pricing rules, settlement procedures, and any other conditions communicated through the Services or set out in these Terms and Conditions.

The Services are made available solely for use in jurisdictions where such use is lawful. The information provided through the Services is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to applicable law or would subject the Company to any registration, licensing, or regulatory requirement.

Any person who accesses the Services from outside the United Arab Emirates does so on their own initiative and is solely responsible for ensuring compliance with all applicable local laws and regulations.

2. Intellectual Property Rights

Our Intellectual Property

All intellectual property rights in and to the Services are owned by, or licensed to, the Company. This includes, without limitation, all software, source code, databases, platform functionality, website and application designs, user interfaces, text, images, graphics, logos, trademarks, service marks, and other content made available through the Services (collectively, the “Content” and the “Marks”).

The Content and Marks are protected by applicable intellectual property laws, including copyright and trademark laws, and remain the exclusive property of the Company or its licensors.

The Content and Marks are made available solely for your personal and non-commercial use in connection with your lawful use of the Services.

Limited Licence to Use the Services

Subject to your compliance with these Terms and Conditions, including the Prohibited Activities section, the Company grants you a limited, non-exclusive, non-transferable, and revocable licence to:

  • access and use the Services; and
  • download or print portions of the Content to which you have lawfully obtained access, solely for your personal, non-commercial use.

Except as expressly permitted under these Terms and Conditions, you may not copy, reproduce, modify, distribute, transmit, display, sell, license, create derivative works from, or otherwise exploit any part of the Services, Content, or Marks for any commercial purpose without the Company’s prior written consent.

All rights not expressly granted to you are reserved by the Company.

Any unauthorised use of the Services, Content, or Marks shall constitute a material breach of these Terms and Conditions and may result in the immediate suspension or termination of your access to the Services.

User Submissions

If you submit any questions, feedback, suggestions, ideas, or other information relating to the Services (“Submissions”), you acknowledge and agree that all intellectual property rights in such Submissions shall vest in the Company.

The Company may use, reproduce, disclose, and exploit such Submissions for any lawful purpose, whether commercial or otherwise, without compensation or acknowledgment to you.

By submitting any Submissions, you represent and warrant that:

  • your Submissions are lawful and do not infringe the rights of any third party;
  • you have the necessary rights and authority to submit the Submissions;
  • your Submissions do not contain confidential or proprietary information belonging to any third party; and
  • your Submissions comply with these Terms and Conditions and all applicable laws.

You remain solely responsible for your Submissions and agree to indemnify the Company against any losses arising from a breach of this section, infringement of third-party rights, or violation of applicable law.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

Use of the Services is subject to the Company’s compliance policies, including its Anti-Money Laundering and Counter-Terrorist Financing Policy, sanctions obligations, and any regulatory requirements applicable under UAE law, as updated from time to time.

4. User Registration

You are required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Products

We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

6. Purchases And Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • Bank Transfer

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Necessary tax will be added to the price of purchases as deemed required by us. All payments shall be in AED.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

7. Return/refunds Policy

All sales are final, and no refund will be issued.

8. Software

The Services are accessed through the AGMetalX mobile application and related software components (collectively, the “App”), which are provided to enable users to access and use the Services in accordance with these Terms and Conditions.

Subject to your compliance with these Terms and Conditions, the Company grants you a limited, non-exclusive, revocable, non-transferable, and personal licence to download, install, and use the App on a device owned or controlled by you, solely for your personal and lawful use of the Services.

You may not copy, modify, distribute, sublicense, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent expressly permitted by applicable law.

The App and all related software and documentation are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non- infringement. The Company does not warrant that the App will be error-free, uninterrupted, or compatible with all devices or operating systems.

You acknowledge and agree that your use of the App is at your own risk and that the Company shall not be responsible for any loss or damage arising from the installation, use, performance, or inability to use the App, except as required under applicable law.

Where the App is downloaded from a third-party platform or app store, your use of the App may also be subject to the terms and conditions of the relevant platform provider.

9. Prohibited Activities

You may access and use the Services solely for the purposes for which they are made available. You must not use the Services for any unlawful, unauthorised, or abusive purpose, or in any manner that could damage, disable, overburden, or impair the Services or the Company’s operations.

Without limitation, you agree that you will not:

  • use the Services in violation of any applicable law, regulation, or regulatory requirement;
  • engage in any fraudulent, deceptive, or misleading activity, including impersonation of any person or entity or misrepresentation of identity or intent;
  • attempt to gain unauthorised access to any account, system, network, or data associated with the Services;
  • interfere with, disrupt, or attempt to interfere with the security, integrity, performance, or availability of the Services, including through the introduction of malware, viruses, or other harmful code;
  • use any automated means, including scripts, bots, scrapers, data-mining tools, or similar technologies, to access, monitor, or interact with the Services without the Company’s prior written consent;
  • copy, modify, reproduce, distribute, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App or any part of the Services, except to the extent permitted by applicable law;
  • collect, harvest, or extract data, content, or information from the Services for any commercial purpose without authorisation;
  • use the Services in connection with any unauthorised commercial activity or in a manner intended to compete with or undermine the Company;
  • harass, abuse, threaten, or intimidate any other user, or any employee, agent, or representative of the Company;
  • misuse customer support channels or submit false, misleading, or abusive reports or complaints.

In addition, given the nature of the Services as a digital gold and silver trading platform, you must not:

  • attempt to manipulate, exploit, or interfere with pricing, order placement, execution, settlement, or valuation mechanisms of the Services;
  • engage in behaviour intended to circumvent or bypass transaction limits, pricing controls, execution safeguards, or internal risk management systems;
  • use the Services to facilitate or attempt to facilitate fraud, money laundering, terrorist financing, sanctions evasion, or any other prohibited financial activity;
  • use multiple accounts or other means to evade compliance checks, identity verification requirements, or regulatory controls;
  • engage in abusive, excessive, or automated trading behaviour that may adversely affect platform integrity or market stability.

Any breach of this section may result in the suspension or termination of your access to the Services, cancellation of transactions, and any other action permitted under these Terms and Conditions or applicable law.

10. User Generated Contributions

The Services do not currently enable users to publicly post, publish, or share content with other users. However, you may, from time to time, submit information to the Company in connection with your use of the Services, including feedback, inquiries, support requests, suggestions, or other communications (“Submissions”).

By submitting any Submissions, you acknowledge and agree that:

  • your Submissions do not infringe the intellectual property rights, privacy rights, or other legal rights of any third party;
  • your Submissions are accurate to the best of your knowledge and are not false, misleading, or unlawful;
  • your Submissions do not contain confidential information belonging to any third party.

You grant the Company a worldwide, irrevocable, royalty-free right to use, reproduce, store, and process your Submissions for the purpose of operating, improving, and supporting the Services, without compensation to you.

You remain solely responsible for the content of your Submissions, and you agree that the Company shall not be liable for any claims arising from or related to your Submissions.

The Company reserves the right to review, remove, or disregard any Submissions that violate these Terms and Conditions or applicable law.

11. Mobile Application Licence

Use Licence

If you access the Services via the App, then we grant you a revocable, non-exclusive, non- transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application licence contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from

the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavour, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple And Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an 'App Distributor') to access the Services: (1) the licence granted to you for our App is limited to a non-transferable licence to use the application on a device that utilises the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application licence contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that you are not located in, organised under the laws of, or acting on behalf of any country, territory, entity, or individual that is subject to applicable sanctions, restrictions, or prohibitions under the laws and regulations of the United Arab Emirates or any other applicable jurisdiction; (5) you acknowledge and agree that the App Distributors are third- party beneficiaries of the terms and conditions in this mobile application licence contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application licence contained in these Legal Terms against you as a third-party beneficiary thereof.

12. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

Without terminating a user’s account, the Company may temporarily restrict or freeze account activity, balances, or withdrawals where necessary to conduct compliance reviews or to meet legal or regulatory obligations.

13. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Arab Emirates. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Arab Emirates, then through your continued use of the Services, you are transferring your data to the United Arab Emirates, and you expressly consent to have your data transferred to and processed in the United Arab Emirates.

14. Term And Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

15. Modifications And Interruptions

We may change, update, suspend, discontinue, or otherwise modify the Services (in whole or in part) at any time and for any reason, without prior notice. We do not guarantee continuous availability of the Services and there may be times where access is delayed, limited, interrupted, or unavailable due to maintenance, system updates, technical issues, network outages, or other operational or commercial reasons. You agree that we shall not be liable to you for any loss, damage, or inconvenience resulting from any interruption, modification, suspension, discontinuation, or unavailability of the Services at any time. Nothing in these Legal Terms obligates us to maintain, support, or deliver updates or new releases.

16. Governing Law

These Legal Terms shall be governed by and defined following the laws of the United Arab Emirates. Ashoka Global FZCO and yourself irrevocably consent that the courts of the Dubai, United Arab Emirates shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

17. Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the United Arab Emirates.

The courts of the United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or your use of the Services.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

19. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

20. Limitations Of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

21. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

22. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

23. Electronic Communications, Transactions, And Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

24. Sms Text Messaging

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with 'STOP'. You may receive an SMS message confirming you opt out. After this, you will no longer receive SMS messages from us. If you want to join again, please sign up as you did the first time and we will start sending SMS messages to you again.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Support

If you have any questions or need assistance regarding our SMS communications, please email us at support@agmetalx.com or call at +971-565374442.

25. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

26. Indicative Pricing

All gold and silver prices displayed on the Platform are indicative only and are based on prevailing market rates at the time of display. The prices are subject to continuous fluctuation due to market conditions, liquidity, and volatility. Accordingly, the price shown at the time an order is placed may differ from the price at which the order is ultimately executed.

27. Order Submission And Acceptance

Any order submitted by a customer through the Platform constitutes an offer to buy or sell gold and silver, and does not create a binding contract unless and until the order is accepted and confirmed by AGMetalX. We reserve the right, at its discretion, to accept, reject, cancel, or re-quote any order prior to execution.

28. Execution Timing And Market Hours

Orders are executed subject to market availability, operational capacity, and applicable trading hours. Orders placed outside normal trading hours, including weekends, public holidays, or after daily cut-off times, may be queued for execution on the next available trading day. Such orders will be executed, if accepted, at the prevailing market price at the time of execution.

29. Price Movement And Re-quotation

Where there is a material change in the market price of gold and silver between the time an order is placed and the time it is eligible for execution, AGMetalX reserves the right to re- quote the price, reject the order, or cancel the order. In the event of a re-quotation, execution shall occur only upon the customer’s confirmation of the revised price within the timeframe specified by AGMetalX. Failure to confirm within such timeframe may result in the order being cancelled.

30. No Guarantee Of Execution

AGMetalX does not guarantee that any order will be executed at the indicative price displayed or that an order will be executed at all. Execution is subject to market conditions, price availability, liquidity, system availability, and compliance with applicable laws and internal risk controls.

31. No Liability For Market Fluctuations

AGMetalX shall not be liable for any loss, damage, or missed opportunity arising from fluctuations in the price of gold and silver, delays in execution, non-execution of orders, or re-quotation of prices resulting from market movements, timing of order placement, or operational constraint.

32. Transparency And Customer Acknowledgement

By placing an order through the Platform, the customer acknowledges and agrees that: (a) gold and silver prices are not fixed until execution; (b) orders may be executed at a different price than initially displayed; and (c) orders placed outside trading hours may be executed on the next trading day at prevailing market prices.

33. Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please email us at: +971-565374442. The Company will acknowledge receipt of complaints within 2-3 business days and will endeavour to provide a substantive response within 7 business days, subject to the nature and complexity of the matter and any legal or regulatory obligations.